Hospitality Solutions
Choose from our hospitality seminars and workshops suited to your hotel’s set-up and customer service needs.
Check-In like a Pro
Introduction to Front of House Customer Service
From £22.00pp
For best results, we recommend this 2 hour seminar as a pre-opening solution. A training programme suited for each Front of House aspect of your property. This introduction also works great for new starters.
- Introduction to Customer Service
- Customer Interaction and Best Service Practices
- Enrollments, Follow Up Services and Customer Reviews
Customer Service Excellence
Premium Customer Experience Workshop
From £125.00pp full day*
Our coaches work In House with your team, achieving imminent improvement on hotel review platform scores with the help of the pioneering Customer Service Excellence success programme.
Aimed at Front of House and customer facing team members.
- Pre-Assessment & Objective Meeting
- Individual Skill Empowerment
- Department Project Plans
- Advanced Customer Service Skills Training
- Immediate Impact
*minimum 10, maximum 12 participants per workshop.
THE ULTIMATE CUSTOMER SERVICE MASTERCLASS
Contact Us for current offers
Customer Service Excellence+
The Ultimate Recovery Programme
From £1120.00 full day
When things have gone wrong… Review-score-recovery and change of service strategy are essential. We work with your Front of House departments and HODs to achieve immediate results. This programme get’s everyone involved. Let’s talk housekeeping, F&B and FOH & BOH teams.
- Pre-Assessment & Objective Meeting
- Review Score Booster Programme
- Addresses Issues and Affects
- Individual Skill Empowerment
- Department Project Plans
- Back of House Booster Session
- Customer Service Refresher Training
All our customer service seminars and workshops are always in person and on site. Customer Service Excellence Programmes include pre-assessment at your premises and a 30 minute objective meeting.
Why our seminars & workshops work
Nice? Seminars. But different. A strange slogan you might think, but the proof is in the pudding. We poke the bear where it hurts and point out vital mistakes that usually get made. If you’re not sure if our seminars and workshops are right for you, why not get in touch? Don’t worry we point out the good stuff too. After all, our aim is it to motivate and drive forward with confidence and lots of niceness.
With over 25 years experience in customer service, 5 star ratings and a focused approach on your individual needs, we ensure we show how much we care and why nice? seminars makes a difference.
25+ Years Experience
5 Star Rating
Immediate Results
Focused approach
Contact Us
For booking enquiries or made-to-measure sessions please contact our team.
We are happy to help.
